To make sure that businesses and organizations are complying with the requirements of the Accessibility Standards for Customer Service, they will have to file annual online accessibility reports with the Accessibility Directorate of Ontario by these dates:

March 31, 2010 for designated public sector organizations, regardless of how many employees they have

2012 (month and day still to be determined) for all other businesses and organizations that:

• provide goods or services to the public or to other third parties, and
• have more than 20 employees.

Organizations will have to file their reports online through the ServiceOntario website called ONe-key.

Alternate formats of the report will be provided upon request when:

• the person filing the report requires an alternate format due to accessibility concerns, or
• the person or organization does not have the technical capacity to file an online report.

Businesses and organizations with fewer than 20 employees (except for public sector organizations) do not have to file accessibility reports. They still have to comply with the standard.