For information and tools to help you understand: refer to our |
The Accessibility Standards for Customer Service is the law. Businesses and organizations who are covered by this standard must comply with it.
Under the Accessibility for Ontarians with Disabilities Act, 2005, Ontario can take enforcement action.
Sections 13 to 28 of the act provide the legal authority for us to develop and implement processes for:
- compliance reporting
- inspections
- orders and monetary penalties
- appeals.
Learn More Visit the Government of Ontario's e-Laws website to reach the text of the Accessibility for Ontarians with Disabilities Act, 2005. |
Meeting the requirements of the standards
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Ontario.ca - Premier of Ontario
- Aboriginal Affairs
- Agriculture, Food and Rural Affairs
- Attorney General
- Children and Youth Services
- Citizenship and Immigration
- Community and Social Services
- Community Safety and Correctional Services
- Culture
- Economic Development
- Education
- Energy and Infrastructure
- Environment
- Finance
- Francophone Affairs
- Government Services
- Health and Long-Term Care
- Health Promotion
- International Trade and Investment
- Labour
- Municipal Affairs and Housing
- Natural Resources
- Northern Development and Mines
- Research and Innovation
- Revenue
- Seniors' Secretariat
- Small Business and Consumer Services
- Tourism
- Training, Colleges and Universities
- Transportation
- Women's Directorate
