Training Resource for Small Businesses and Organizations | Ministry of Community and Social Services

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Table of Contents

What do small businesses and organizations need to do?

1 : A review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

2 : How to interact and communicate with people with various types of disabilities

3 : How to interact with people who use assistive devices

4 : How to use equipment or assistive devices available on your premises, or that you otherwise provide, to help you in the provision of goods and services to customers with disabilities

5 : How to interact with people with disabilities who require the assistance of a guide dog or other service animal

6 : How to interact with people with disabilities who require the assistance of a support person

7 : What to do if a person with a disability is having difficulty accessing your goods or services

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