The Accessibility Standards for Customer Service applies to all people, businesses and organizations that:

• provide goods or services either directly to the public or to other businesses or organizations
• have one or more employees in Ontario

This includes public, non-profit and private sector organizations.

Public sector organizations, regardless of the number of employees, need to comply with the standard. These include:

• provincial ministries
• the Legislative Assembly
• municipalities
• universities
• colleges
• hospitals
• school boards
• public transportation organizations
• designated provincial boards, commissions, authorities and agencies.

Non-profit and private organizations that need to comply with the standard include, for example:

• places of worship, such as churches, synagogues, mosques and temples
• stores and shops
• restaurants
• theatres.