How to send us support deduction payments | Ministry of Community and Social Services

We offer employers several ways to send us support deduction payments:

electronically, or
manually (cheque or money order).

Electronic payment options

We recommend making payments electronically. It's easier and faster to process and is more secure than mailing us cheques or money orders.

You can use one of the following electronic payment options:

Through your bank

The Family Responsibility Office is a registered payee with a number of major financial institutions. You can arrange to make your payments by telephone or online banking.

Telephone banking (telebanking)

Call the bank directly to register for this payment option.

RBC Royal Bank	1-800-769-2511
Bank of Montreal	1-800-363-9992
TD Canada Trust	1-866-567-8888
CIBC	1-800-465-2422
Scotiabank	1-800-267-1234
HSBC	1-800-889-4522
Desjardins	1-866-328-6466
Credit Union Central of Ontario	Contact your credit union

Online banking

The Family Responsibility Office is a registered payee with most major financial institutions. To set up this method online with your bank,

Select the "Family Responsibility Office - ON" as the payee; or use the word "Family" as your search word to find us.
When asked for the "account number", please enter the employee's Family Responsibility Office case number. This case number is on the first page of the Support Deduction Notice and is a 7-digit number starting with zero (0); the zero should always be included.

Electronic Corporate Link to Internet Payment Services (ECLIPS)

can be used for 5 or more employees
is a fast and easy-to-use payment method, and
protects confidential information.

You enter information for each employee into a secure website and authorize payment. This information is sent to the bank for processing. In order for us to receive the payment, you have to authorize it.

Benefits of using ECLIPS

ECLIPS:

provides security when sending information on the Internet by requiring three levels of user access (service administrator, authorized user and clerical user)
gives you direct control since payments are processed only when you authorize and approve payment
gives you access to payment records which are stored for 13 months online
offers payment processing within 36 hours
lets you report changes to employment online, eliminating the need to send a letter
eliminates need to issue manual cheques
sends all payments in one transaction
means fewer calls to your payroll department about support deduction payments
can recall and delete unprocessed payments online.

There is no charge for this service.

To use ECLIPS, you will need Internet access using a browser with 128 bit encryption.

Contact our E-Commerce Officer at 416-243-1900 ext. 7042 or fjs.fro.tor.ecommerce.css@ontario.ca to request an application.

Family Responsibility Office Flat File

This option is convenient for organizations that send support deduction payments for hundreds of employees.

It is a special file format that you program into your payroll system.

Each pay day, you send a file and electronically transfer funds to the Family Responsibility Office account.

For details on this option or to get a copy of the Flat File specifications, contact our electronic commerce coordinator. You'll find contact information on the back of the support deduction notice.

Payroll Providers

Some of Canada's leading payroll providers are now offering electronic remittance of support deductions. If your organization uses a payroll provider, they may offer an electronic remittance option to us. Call your payroll provider today for availability and details. Please provide the employee's Family Responsibility Office case number. This case number is on the first page of the support deduction notice and is a 7-digit number starting with zero (0). The zero should always be included.

Manual Cheque or Money Order

If you are making payment by manual cheque or money order, please follow these instructions.

Make the cheque or money order payable to:

Director, Family Responsibility Office.

On the front of each cheque or money order, record the employee's 7-digit Family Responsibility Office case number and the employee's last name.

The case number is on the first page of the support deduction notice. It's a 7 digit number beginning with zero (0).

Both the case number and the employee's last name are required by our payment processing centre. Payment will be delayed if this information is missing.

Send the cheque or money order to:

Family Responsibility Office
Ministry of Community and Social Services
P.O. Box 2204
Station P
Toronto ON M5S 3E9

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